Overview
Agitsi Glass provides a recurring service option focused on the care and upkeep of suncatchers for both residential and commercial properties. These plans are intended for clients who prefer predictable service schedules and professional maintenance to preserve the appearance and safety of decorative glasswork. The program covers routine cleaning, inspection, minor repairs, and consultation for seasonal or event-related refreshes. Consistent maintenance reduces unexpected failures and helps preserve value.
Who benefits from a subscription
Typical clients include homeowners with prominent sun-facing installations, property managers overseeing multiple rentals, retail and hospitality venues that rely on visual presentation, and collectors who require ongoing professional care. Subscriptions are also a good fit where climate exposure, dust accumulation or frequent handling increases wear and reduces visual clarity.
Service components
- Scheduled cleaning: Gentle, non-abrasive cleaning to remove residue and preserve finishes without risk to coatings or metal fittings.
- Routine inspection: Checks for mounting integrity, glass stability and signs of edge or substrate wear.
- Minor repairs: Tightening fittings, replacing small fasteners and stabilizing loose elements where possible on-site.
- Seasonal guidance: Recommendations to protect or temporarily remove installations ahead of extreme weather conditions.
- Priority scheduling: Faster appointment windows for subscribers compared with standard requests.
- Record keeping: A service log after each visit with condition notes and recommended actions.
Large restorations and custom replacements are scoped separately and provided to subscribers with priority timelines for planning and execution.
How it works
Begin with an on-site assessment to document condition and note any immediate repairs. Clients then select a service cadence: monthly, every two months, or quarterly. Each visit uses a consistent checklist aligned with the installation type and exposure. Subscribers may request extra visits at a reduced rate. Billing is handled on a subscription cycle with clear invoices listing services performed and parts used.
Best practice maintenance tips
While professional cleaning is recommended, owners can follow a few straightforward practices between visits to preserve condition:
- Avoid abrasive cleaners or scrubbing pads that can scratch glass or remove finishes.
- Use a soft microfiber cloth and mild, pH-neutral detergent for light surface dusting.
- Inspect mounts and hangers periodically for looseness or corrosion and notify service if anything shifts.
- When moving pieces, keep them vertical and supported at the edges to prevent flexing.
Following these precautions helps minimize the scope of corrective work and keeps service visits focused on preventative actions.
Commercial accounts and venues
Businesses such as restaurants, galleries and office buildings often require coordinated visits that align with operating hours and event schedules. Agitsi Glass offers account management for commercial clients that includes consolidated invoicing, site-specific service plans and flexibility to scale coverage across multiple locations. For high-traffic venues, more frequent checks are recommended to maintain presentation standards and reduce liability.
Service assurance and insurance
Technicians work under a documented safety program and carry liability coverage appropriate for on-site work. For any installation or repair that requires replacement parts, clients receive a written estimate prior to commencement. Warranties on workmanship are provided where applicable and noted in the subscriber agreement.
Onboarding and account management
Onboarding includes a site survey, documented condition report and an agreed visit schedule. Subscribers are assigned an account contact for scheduling and billing queries. Changes to service frequency or scope can be made during the subscription cycle with adjustments reflected on the next invoice.
Terms, cancellations and refunds
Most subscription plans carry a minimum commitment period to allow adequate time to establish a maintenance baseline. Early cancellations are handled according to the terms outlined at enrollment, and refunds for prepaid periods are pro-rated when applicable. Any exceptions or custom terms are documented in writing before enrollment.
Booking and support
To enroll or request an assessment, clients may contact the office during regular business hours. Subscribers have access to a dedicated scheduling channel and receive reminders prior to service visits. Emergency response for accidental damage is available to subscribers at a reduced response fee.
For full program details and the complete list of services offered, view the program page: Suncatcher Subscriptions Services in Tulsa, OK.
Frequently asked questions
- Can a subscription cover new installations? Subscriptions focus on upkeep; members receive priority scheduling and pricing for new installation projects.
- Are materials included? Routine supplies are included; replacement glass or large hardware is estimated separately.
- Is there a minimum commitment? Subscriptions typically start with a three-month minimum to establish a maintenance baseline. Long-term plans are available.
- How are emergency calls handled? Subscribers receive priority response options and reduced response fees.